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Senior Software Engineer

  • Senior Software Engineer – CCM Platform

  • Quadient | OpenText | Salesforce | Appian

  • North West Sydney location - hybrid

We’re partnering with a large Australian organisation modernising its enterprise customer communications capability. With core templates already established, the focus is now on automation, integration and operational reliability at scale.

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We’re looking for a backend-focused engineer who understands how customer communications operate in regulated, SLA-driven environments — and who can build the integration, orchestration and automation that keeps communications flowing across digital and print channels.

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This role will play a key part in the evolution toward Quadient, so experience across enterprise CCM platforms is highly valued.

What you’ll be doing

  • Build and enhance automation and orchestration for enterprise communications

  • Design and implement API-first integrations between CCM platforms, core systems and print providers

  • Develop backend solutions to support high-volume, reliable communication delivery

  • Design end-to-end system flows and solution architecture

  • Ensure compliance with regulatory and delivery SLAs

  • Improve monitoring, observability and operational resilience

  • Provide production support (light on-call - paid) and drive continuous improvement

Must-have experience

  • Strong backend software engineering background (.net highly desirable)

  • Experience working within a Customer Communications (CCM) environment

  • Hands-on experience with enterprise CCM or workflow platforms, such as:

  • Quadient Inspire (preferred), OR OpenText, Salesforce (Customer Communications / document generation), Appian

  • Strong SQL skills (essential)

  • Experience building system integrations, automation and orchestration at scale

  • Understanding of production reliability, monitoring and support

  • Experience in regulated environments (insurance, banking, utilities, telco or similar)

Highly regarded

  • Experience with .NET

  • Cloud experience (Azure)

  • Experience integrating communications platforms with print vendors / physical output workflows

  • Exposure to solution design and integration architecture

  • Experience with orchestration or operational tooling (e.g. Press Connect, Retool or similar)

 

This is for someone who treats customer communications as a mission-critical production platform, where reliability, scale and compliance matter.

Why apply

  • Backend and integration-focused engineering role

  • Opportunity to influence platform evolution and future architecture

  • Full benefits package including subsidised onsite cafe and gym, free parking, discounted insurance products, bonuses, paid on-call….. And more!

We are super excited to hear from you, learn more about you and tell you more about us. So hit APPLY now and let's catch-up.

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