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Senior Engineer (CCMS)

  • Sydney

  • Hybrid

  • Permanent

This role sits within the Product Engineering team and focuses on designing, building, operating, and continuously improving highly reliable, secure, and scalable customer communications systems.

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We’re hiring a Senior Engineer with a strong software engineering background to work on regulated Customer Communications Management (CCM) platforms. This role is hands-on, backend-focused, and centred on automation, system integration, and reliability at scale, rather than business-facing CCM configuration or frontend development.

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The role plays a key part in API-first, event-driven integrations supporting digital, SMS, email, and print communications.

Key Responsibilities

  • Design, build, maintain, and operate distributed systems and integrations supporting customer communications platforms

  • Design and implement API-first integration layers between internal systems and CCM platforms such as Quadient or OpenText

  • Automate testing, reliability, and delivery of customer letters and templates at scale

  • Build resilient solutions using patterns such as retries, idempotency, circuit breakers, timeouts, and asynchronous processing

  • Design end-to-end solutions, including how systems are wired together and how data flows between platforms

  • Integrate communications platforms with orchestration tools and print delivery components

  • Translate customer and regulatory communication requirements into secure, extensible technical solutions

  • Take ownership of production changes, deployment, and operational support

  • Contribute to observability, monitoring, and operational excellence practices

  • Participate in on-call support as required

  • Mentor and support other engineers and contribute to technical leadership within the team

Qualifications

  • 5+ years’ experience in software engineering

  • Strong engineering background with hands-on development experience

  • SQL experience (must-have)

  • Experience with .NET technologies (C#, ASP.NET, .NET Core)

  • Strong experience designing and building system integrations using REST APIs, events, and messaging

  • Experience working with distributed systems and cloud-based architectures

  • Experience with customer communications platforms such as Quadient or OpenText

  • Background working within or alongside a CCM team as a software engineer or technical specialist

  • Strong understanding of non-functional requirements including reliability, security, performance, scalability, and observability

  • Experience working in regulated environments with delivery SLAs

  • Experience with production support and incident response

Benefits

  • Work on core, production-grade systems used for regulated customer communications

  • Exposure to complex, large-scale integrations across multiple platforms

  • Opportunity to own systems running in production and influence solution design

  • Strong focus on engineering standards, reliability, and operational excellence

  • Supportive, collaborative engineering environment with mentoring and knowledge sharing

  • Great extra benefits package including onsite gym, subsidized lunches and more!

Interview Process

  • Three interview stages

  • Initial 30-minute catch-up

  • Technical and system design discussions, including observability and solution design

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We are super excited to hear from you, learn more about you and tell you more about us. So hit APPLY now and let's catch-up.

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