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Head of Claims Delivery

Sydney​

Hybrid (2 days office)

Value Stream Delivery | Claims

ABOUT THE ROLE

We’re hiring a Head of Claims Delivery to lead delivery across a core value stream within a major insurance organisation.

 

Reporting to the GM, Value Stream Delivery, this role plays a hands-on leadership function in driving execution of strategy and uplifting delivery performance across multiple teams. 

 

This is not a traditional RTE role. It has been redesigned to operate with broader accountability across delivery leadership, strategy alignment, business partnership, and people leadership, owning outcomes across a complex transformation environment. 

 

You’ll sit at the intersection of business and technology, working closely with product, architecture, and leadership teams to translate strategy into executable delivery.

What this role is really about

  • Owning delivery outcomes across a value stream, including Agile Release Trains and squads

  • Translating business strategy into delivery roadmaps, OKRs, and execution plans

  • Aligning demand, capacity, and delivery across teams and third-party vendors

  • Leading complex transformation programs alongside continuous improvement initiatives

  • Driving consistency, transparency, and speed of delivery

  • Influencing stakeholders across business, technology, and product functions

  • Balancing large-scale transformation with ongoing enhancements

  • Connecting business priorities with technology constraints and delivery realities

Key Responsibilities

  • Lead and facilitate agile delivery in a hybrid delivery environment

  • Coordinate and align ART activities with strategic direction

  • Manage flow of value across delivery teams and programs

  • Shape and execute change and delivery strategies across the value stream

  • Manage demand pipeline, resourcing, and third-party agreements

  • Oversee delivery governance, reporting, and executive updates

  • Develop and maintain delivery processes, tools, and frameworks

  • Drive continuous improvement across delivery capability and performance

  • Maintain strong relationships with internal and external stakeholders

People Leadership

  • Lead and develop a team of Scrum Masters and Business Analysts

  • Build capability, consistency, and engagement across delivery teams

  • Foster a culture of psychological safety, accountability, and high performance 

  • Coach leaders and teams in Agile and SAFe ways of working

  • Support succession, development, and long-term capability uplift

What they’re looking for

  • Significant experience leading Agile delivery in complex environments

  • Experience delivering large-scale transformation programs and initiatives

  • Strong capability across project, program, and Agile delivery

  • Experience managing complex portfolios, demand, and resource planning

  • Proven ability to influence and align senior stakeholders

  • Experience leading teams and building delivery capability

  • Strong process and continuous improvement experience

Environment

  • Claims value stream with established Agile ways of working

  • Multiple squads operating within Agile Release Trains

  • Transformation focused on digital claims, process efficiency, and platform integration

Team & Working Style

  • Sydney-based with 2 days in office (George St / Parramatta) 

  • Flexible, outcomes-based working environment

  • Collaborative culture across business, product, and technology

Why this role stands out

  • Ownership of delivery across a core value stream

  • Senior leadership role across delivery, strategy, and people

  • Opportunity to influence both business and technology direction

  • Established environment with opportunity to further uplift delivery capability

  • Strong focus on team culture, engagement, and performance

We are super excited to hear from you, learn more about you and tell you more about us. So hit APPLY now and let's catch-up.

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