We’re looking for a senior Change Manager to lead end-to-end change on a multi-year, industry-wide regulatory transformation program across AUSPAC.

This is a sole Change Manager role with full ownership. You’ll shape strategy, drive adoption, and embed change across Claims, Underwriting, Operations, Technology, Customer Relations, Complaints, and Risk & Compliance.

Phase 1 focuses on updates to the General Insurance Code of Practice (GICOP), with additional regulatory initiatives to follow.

What this role is about

• Leading end-to-end change across a complex, regulatory-driven program

• Designing and executing change strategy in an ambiguous, evolving environment

• Conducting impact assessments across multiple business units

• Driving stakeholder engagement, communications, and adoption

• Embedding change and ensuring business readiness

• Simplifying regulatory complexity and making change practical and manageable

• Working closely with Risk & Compliance stakeholders who may not be naturally change-oriented

• Bringing energy and engagement to regulatory content that may feel operational or “dry”

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This is not a partial delivery role, it owns the full change lifecycle.

Must-have experience

• Strong Risk & Regulatory change experience

• End-to-end change delivery (strategy through embedment)

• Comfortable operating in ambiguity

• Strong stakeholder management and influencing capability

• Hands-on delivery style

• Insurance or Financial Services background

• Experience working in hybrid Agile / Waterfall environments (e.g. Jira)

• GICOP experience highly regarded

• Experience creating/editing video communications (e.g. Camtasia) highly regarded

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In terms of personal style, the candidate must be:

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• Personable and resilient

• Able to engage challenging stakeholder groups

• Brings energy, creativity, and practical thinking to regulatory change

• Strong communicator and influencer

Key challenges

• Highly ambiguous environment with evolving requirements

• Regulatory-driven change requiring strong governance awareness

• Change fatigue across the organisation

• Complex stakeholder landscape across Risk & Compliance

• Need to get ahead of regulatory requirements and drive clarity

Why apply

• High-profile, business-wide regulatory program

• Sole Change Manager with full ownership and visibility

• Multi-year transformation runway

• Opportunity to shape strategy, not just deliver communications